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Trying hard is not good enough : how to produce measurable improvements for customers and communities

The results accountability framework can be used to improve the life in communities, cities, counties, states, and nations by improving the performance of programs and making them more customer-friendly and effective.
Friedman, Mark
PERFORMANCE MEASUREMENT
Book
2005
Includes bibliographical references (p. 173-175) and index.
Public
07/1/2022
04/24/2023