Training Frequently Asked Questions

About K@TE

K@TE (pronounced "Kate") is the University of Tennessee's comprehensive Learning Management System. 

The K@TE Knowledge Base linked below also includes a comprehensive list of "Frequently Asked Questions" for External Customers - K@TE Knowledge Base.

Logging in to K@TE

All external UT customers will log in to K@TE using the "External Customers" login option on the Home page. The username or email address you used when first creating a K@TE account will allow you to log in using this option.

If you are unsure if you have an existing K@TE account, have a question or need assistance, please email mtas_training@tennessee.edu.

Password Information

External Customers

All external customers choose an initial password when first creating an account in K@TE. If you ever forget your password and need to change it, click the “Forgot user name and password?” option on the K@TE login page. This will generate an email with instructions for resetting your password.

Internet Browsers Supported

To most effectively use K@TE, one of the following Internet browsers is recommended:

• Latest Mozilla Firefox
• Latest Google Chrome
• Latest Microsoft Edge
• Latest Apple Safari

Other Settings

• Pop-up blockers must be disabled for the K@TE application.
• Try accessing K@TE from a different Internet browser and/or clearing your browser cache on the browser you are using if an online class will not launch in K@TE.
• Cookies and JavaScript are required to be enabled in K@TE.
• Adobe Acrobat Reader is required to view training completion certificates launched from K@TE.

You will need your K@TE login credentials. View the instructions below or email the training team.

If you are not sure if you have an account or are not sure which email address is associated with your K@TE account, please contact the training team. Please do not create a new account using a different email address.

If you ever forget your password and need to change it, click Options >> My Account >> Options >> Change Password in your K@TE portal. A "Forgot Password" option is also available on the K@TE login page, which generates an email with instructions for resetting your password.

IMPORTANT: If you are not sure which email address is associated with your K@TE account, please email the training team. Please do not create a new account using a different email address.

Upcoming training sessions are listed on our Training Calendar. Be sure to check back regularly for up-to-date information. You can also sign up to receive our weekly email with training updates. 

1. Visit kate.tennessee.edu.

2. Select External Customers. 

3. Login with your Username and Password. 

4. In the pop-up window, click ‘Yes I Agree.’

5. From the home page in the top right corner, look for the search field.

6. In the search field, begin typing the course title. Results that match your search terms will be listed.

7. Select the correct course title from the search results. Be sure to double check spelling. 

8. On the course page, click Launch. This will add the course to your K@TE transcript.

9. Once you complete the course, you can view/print your certificate from K@TE.

Need assistance? Email MTAS Training. 

You can view/print certificates from your K@TE account. View the instructions below. 

If MTAS will refund your registration fee if notice of cancellation is received within seven business days of the class start date. Cancellations after this date and no-shows are non-refundable. MTAS will issue a credit for future MTAS classes; however, all credits must be used within one (1) year of the date of issuance. In the event you need to cancel, please let us know immediately as others may be waiting to register.

Where applicable, you can transfer your registration to a future class date or substitute another person prior to the class start date.

Training and professional development is an important investment for your organization and our goal is to accommodate your requests the best we can.

Our training team can provide specialty or customized training to suit your specific training needs. Please share your Training Request with us.

The State of Tennessee may have annual training/continuing education requirements for specific municipal governing bodies and certifications. We frequently receive questions about CMFO CPE and Utility Training requirements. 

CMFO CPE
CMFOs should be familiar with CPE requirements. MTAS sponsored training that matches qualified CPE topics and categories will be identified in the session descriptions. MTAS only provides documentation of completed training. 

The Comptroller's Office offers free CPE training throughout the year to help CMFOs complete the 16-hour annual CPE requirement. Please direct questions concerning CPE to the Division of Local Government Audit in the Comptroller's Office, 615-401-7841 or lga.web@cot.tn.gov.

Utility Training
Board members should be well-versed in utility training requirements. MTAS does not track or maintain progress towards meeting these requirements. However, we do provide documentation of completed MTAS training and identify sessions most applicable to utility board governance.

It is the responsibility of board members to maintain their own documentation of completed training and continuing education. The Comptroller’s Office provides an annual training statement to simplify this process. Board members should provide a copy to their municipality and keep the original for their records.