Municipal Technical Advisory Service
The CAP (Certified Administrative Professional) exam study guide / International Association of Administrative Professionals.
The content for the Study Guide is based on the 2023 CAP Body of Knowledge and developed by subject matter experts who use the Core Resources and additional relevant materials. These experts have not seen exam questions, and you are not guaranteed a passing score simply by studying this Guide. Rather, use it as an overview and add additional resources for areas of the exam in which you need more preparation.
PERSONNEL--ADMINISTRATION
Book
2023
Chapter 1: Tips for Studying, Overcoming Test Anxiety, and Managing Time
Chapter 2: Domain One: Organizational Culture and Leadership
Chapter 3: Domain Two: Business Communication and Deliverables
Chapter 4: Domain Three: Software, Data, and the Internet
Chapter 5: Domain Four: Office and Records Management
Chapter 6: Domain Five: Meeting, Event, and Project Management
Chapter 7: Domain Six: Operational Functions
Glossary
Study aid for Certified Administrative Professional (CAP) exam. Spiral bound.
Public
11/25/2024