When demolition is not a desired outcome, adoption of a slum clearance ordinance or adoption of a demolition by neglect ordinance may allow the city to address dilapidated structures in the downtown and save historic buildings.

A template for a program to measure customer satisfaction with the emergency service provided by the fire department. The program package includes a sample survey form, an Excel spreadsheet to compile the results, directions on entering the survey results into the Excel spreadsheet, and a sample memo to announce the program to fire department personnel.

Twelve Tennessee cities and towns responded to a request for information regarding the role of an ADA Coordinator in their municipalities.