South Carthage, Tennessee insurance service office (ISO) public protection classification improvement study

This study was conducted at the request of Chief Ricky Slack, Fire Chief for the South Carthage Fire Department. Information provided as a part of this study was drawn from the South Carthage’s Insurance Service Office (ISO) audit report dated July 2015. Conducted telephone interviews with South Carthage Fire Chief Ricky Slack and Smith County 911 Director Jeff Crockett. The purpose of this study is to analyze the credit the department earned on their 2015 Insurance Service Office audit, update improvements made since, and make recommendations on how to improve services even further in 2020 and beyond.