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Why surveys work and how they can disappoint
Why surveys work and how they can disappoint
Abstract:
Not only can a carefully written survey retrieve a wealth of information and customer sentiment, it is a way for a utility to control how a message is communicated.
Author(s):
Goetz, Melanie K.
Call Number:
UTILITIES--SURVEYS
Media Type:
Article
Publish Date:
2016
More Information/Request This Item
Note:
In Journal AWWA -- Vol. 108 - no. 8 (May 2016)
Current Availability:
Public
Last Reviewed:
07/1/2022
Created:
04/24/2023
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