Skip to main content
University of Tennessee Institute for Public Service
Give to IPS
Municipal Technical Advisory Service
Main navigation
Directories
Cities & Towns
Information on TN municipalities
Alphabetical
By Charter Type
By County
By Grand Division
By Population
Meeting Times
Phone and Fax Numbers
Websites
Public Officials
Contact information for TN municipal officials and staff
Elected Officials
City Attorneys
City Judges
Clerks & Recorders
Code Enforcement Officials
Court Clerks
Economic Development Leaders
Financial Directors
Fire Chiefs
Human Resources Directors
Information Technology Leaders
Library Management
Managers & Administrators
Mayors
Parks & Recreation Directors
Police Chiefs
Public Works Management
MTAS Staff
MTAS Staff Contact Information
Information
MTAS Research Library Online
Books, e-books, articles, surveys, and more...
The MORe Database
An e-library of topical municipal information
Resource Links
A compilation of resources provided by MTAS, state & federal agencies, and associations
Codes Enforcement
Courts
Finance and Accounting
Fire
Human Resources
Information Technology
Parks and Recreation
Planning and Zoning
Police
Public Works
Sewer
Stormwater
Stormwater BMP Toolkit
Stormwater BMP Toolkit: Illicit
Stormwater BMP Toolkit: Municipal Housekeeping
Stormwater BMP Toolkit: Public Involvement
Utility Management
Water
Salary Survey
Select municipal compensation data
Research and Information Services
Employment
MTAS Employment
Listing of MTAS job openings
Municipal Employment
TN municipal job openings
Charters & Codes
Charters by City
TN municipal charters sorted by city name
Charters by Type
TN municipal charters sorted by type of charter
Municipal Codes
TN municipal codes
Sample Codes
Sample municipal codes
News
Events
TN municipal association events
Newsletters
MTAS produced newsletters
Website New Additions
Compilation of new information
MTAS Anniversary
Training
Register for Training
Log into the LMS for Registration
Training Programs
Details on MTAS training programs
Administrative Hearing Officer
Certified Municipal Finance Officer (CMFO)
Continuing Municipal Education
Elected Officials Academy
Municipal Court Training
Training program for TN municipal clerks.
Municipal Leadership Training
Specialty and Custom Training
Town Recorder Training
Utility Training
Training Calendar
Upcoming training opportunities
Online Training Classes
Details of MTAS Online Offerings
City Bytes
An important city topic explained in 10 minutes or less.
Frequently Asked Questions
Training Help
Your Transcript
Log into the LMS for Your Transcript
MTAS
Municipal Technical Advisory Service
User account menu
Log in
Home
>
Connect with customers online / Sheila Boozer.
Connect with customers online / Sheila Boozer.
Abstract:
The author encourages companies to post on popular and lesser-known social media sites in order to expand outreach. This allows for customers to receive timely and helpful information and increase positive interactions and trust.
Author(s):
Boozer, Sheila
Call Number:
PUBLIC INFORMATION--CUSTOMER SERVICE
Media Type:
Article
Publish Date:
2021
More Information/Request This Item
Note:
In Opflow. -- Vol. 47, no. 1 (January/February 2021).
Current Availability:
Public
Last Reviewed:
07/1/2022
Created:
04/24/2023
More Like This
The work of their hands : and how we got it into ours / Jessica Dame ; Sheila Dorsey
Up to the challenge : current obstacles that can stand in the way of effective leachate management / Peter Hildebrandt.
It's a matter of trust : in addition to dealing a blow to a company's culture, a lack of trust can negatively impact employee productivity, engagement and ultimately retention / Susan Ladika.
Using software that puts the customer first
When online fact-checking is a trap : the weaponization of media literacy / Robert Berkman.