AWWA utility benchmarking : performance management for water and wastewater / American Water Works Association.

Table of Content: Foreword. Introduction. Performance indicators--organizational development. Performance indicators--business operations. Performance indicators--customer relations. Performance indicators--water operations. Performance indicators--wastewater operations. Performance indicators--Historical trends (fiscal year 2004-2023). Appendix A: Participation summary. Appendix B: FY23 performance summary by type. Appendix C: FY23 performance summary by region. Appendix D: FY23 Performance summary by population served.