AWWA utility benchmarking : performance management for water and wastewater 2022 / Stephanie Passarelli, ed.

Table of Content: Performance indicators--organizational development. Performance indicators--business operations. Performance indicators--customer relations. Performance indicators--water operations. Performance indicators--wastewater operations. Performance indicators--Historical trends (fiscal year 2004-2021). Appendix A: Participation summary. Appendix B: FY21 performance summary by type. Appendix C: FY21 performance summary by region. Appendix D: FY21 Performance summary by population served.