Table of Content: Chapter 1. Identifying stakeholder needs / Lizette Zuniga -- Chapter 2. Developing powerful program objectives / Heather M. Annulis and Cyndi H. Gaudet -- Chapter 3. Planning your evaluation project / Donald J. Ford -- Chapter 4. Using surveys and questionnaires / Caroline Hubble -- Chapter 5. Designing a criterion-referenced test / Sharon A. Shrock and William C. Coscarelli -- Chapter 6. Conducting interviews / Anne F. Marrelli -- Chapter 7. Conducting focus groups / Lisa Ann Edwards -- Chapter 8. Action planning as a performance support and transfer strategy / Holly Burkett -- Chapter 9. The success case method : using evaluation to improve training value and impact / Robert O. Brinkerhoff and Timothy P. Mooney -- Chapter 10. Using performance records / Ronald H. Manalu -- Chapter 11. Using statistics in evaluation / George R. Mussoline -- Chapter 12. Analyzing quantitative data / Keenan (Kenni) Crane -- Chapter 13. Isolating the effects of the program / Bruce C. Aaron -- Chapter 14. Converting measures to monetary value / Patricia Pulliam Phillips -- Chapter 15. Identifying program costs / Judith F. Cardenas -- Chapter 16. Calculating the return-on-investment / Patricia Pulliam Phillips -- Chapter 17. Estimating the future value of training investments / Daniel McLinden -- Chapter 18. Reporting evaluation results / Tom Broslawsky -- Chapter 19. Giving CEOs the data they want / Jack J. Phillips -- Chapter 20. Using evaluation results / James D. Kirkpatrick and Wendy Kayser Kirkpatrick -- Chapter 21. Implementing and sustaining a measurement and evaluation practice / Debi Wallace -- Chapter 22. Selecting technology to support evaluation / Kirk Smith -- Chapter 23. Evaluating mLearning / Cathy A. Stawarski and Robert Gadd -- Chapter 24. Evaluating leadership development / Emily Hoole and Jennifer Martineau -- Chapter 25. Evaluating a global sales training program / Frank C. Schirmer -- Chapter 26. Evaluating technical training / Toni Hodges DeTuncq -- Chapter 27. Evaluating traditional training versus computer-simulation training for leader development / Alice C. Stewart and Jacqueline A. Williams -- Voices: Robert O. Brinkerhoff -- Mary L. Broad -- Jac Fitz-enz -- Roger Kaufman -- Donald L. Kirkpatrick -- Jack J. Phillips -- Dana Gaines Robinson -- William J. Rothwell -- Appendix : answers to exercises.